Job VC
Customer Support Representative (US Market, Evening Shift)
Description
About the Role:
We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.
Requirements:
Advanced (C1) spoken and written English
1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
Proven ability to confidently and clearly communicate with customers in real-time via phone calls
Client-oriented mindset
Ability to handle stressful situations calmly and professionally
High attention to detail
Working evening shifts (15:00–24:00 Ukrainian time)
Key Responsibilities:
Communicating with customers via phone, chat, and email
Managing support tickets and ensuring timely resolution
Handling calls with customers and vendors
Providing high-quality service and maintaining customer satisfaction
Collaborating closely with the US Customer Care team
We offer:
A full-time job
Paid vacation and sick leave
Managing your taxes and accounting
Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy
We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.
Requirements:
Advanced (C1) spoken and written English
1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
Proven ability to confidently and clearly communicate with customers in real-time via phone calls
Client-oriented mindset
Ability to handle stressful situations calmly and professionally
High attention to detail
Working evening shifts (15:00–24:00 Ukrainian time)
Key Responsibilities:
Communicating with customers via phone, chat, and email
Managing support tickets and ensuring timely resolution
Handling calls with customers and vendors
Providing high-quality service and maintaining customer satisfaction
Collaborating closely with the US Customer Care team
We offer:
A full-time job
Paid vacation and sick leave
Managing your taxes and accounting
Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy